Shipping & Delivery Policy

Effective date: 14 November 2026

Thank you for shopping with ElaraSouq. Our initial delivery focus is the Kingdom of Saudi Arabia. We aim to provide transparent information about where we can deliver, how orders are handled, and what to do if there is a problem.

1. Delivery destinations

We are preparing and operating our storefront primarily for Saudi customers. Delivery availability depends on the item, address and shipping services available at the time of the order. We do not currently guarantee delivery to every city or region. Orders for the United Arab Emirates or other countries will only be accepted if checkout supports the destination and appropriate fulfillment is confirmed.

2. Where orders are dispatched from

ElaraSouq is a retailer of third-party products, and some orders may be fulfilled by independent suppliers or logistics services, including Zambeel where used. Not every item necessarily ships from within Saudi Arabia. We may use local or cross-border dispatch arrangements depending on the product. Orders may arrive in separate parcels where different fulfillment arrangements apply.

3. Processing and estimated delivery

Processing time and transit time vary by product, stock availability, supplier, carrier and destination. We do not guarantee a universal dispatch time or a fixed 1–3 day delivery window. Any delivery estimate given for a specific product or order is an estimate unless explicitly confirmed as a guaranteed deadline.

If you need a timing estimate before ordering, email elarasouq@gmail.com with the product name and destination city. We will communicate the information available to us. Public holidays, customs procedures, carrier disruptions and other circumstances can affect transit time.

4. Shipping fees, taxes and any customs charges

Applicable product prices are displayed in Saudi riyals (SAR). Available shipping methods and any shipping charges charged by our checkout should be displayed before you place an order. VAT, import charges or other duties, when applicable, depend on the transaction and route. Please clarify any potential cross-border charges with us before payment if they are not clearly shown; we do not intend customers to discover undisclosed mandatory charges after ordering.

5. Order confirmation and updates

We may send an order confirmation to the email address or other contact channel supplied during checkout. Where tracking information is provided by the carrier or supplier, we may pass it on. Tracking may not be available immediately or for every service. Please double-check your address, postcode and telephone number before completing your order.

6. Incorrect addresses and failed delivery

If you notice an address error, contact us immediately and include the order number. We will try to request a correction, but changes cannot be guaranteed after fulfillment begins. If delivery fails because the address or contact information is incorrect, we will review redelivery options and any lawful additional costs with you before proceeding.

7. Late, missing, damaged or incorrect orders

If your parcel is overdue, damaged, missing, or contains the wrong item, email elarasouq@gmail.com with your order number and details. Include photographs where useful. We will review the matter with the relevant fulfillment or delivery partner. Your applicable cancellation, refund and consumer-protection rights remain unaffected, including any statutory rights arising from undue delivery delay.

8. Returns and customer care

Return eligibility depends on the type and condition of the product and applicable consumer law. For information, see our Returns & Refunds Policy or contact customer care before returning a parcel.

Support: elarasouq@gmail.com
Website: elarasouq.com
Operating contact location: Riyadh, Kingdom of Saudi Arabia

ملخص الشحن: نخدم العملاء في المملكة العربية السعودية بحسب توفر المنتج وخيارات الشحن. تختلف مدة التوصيل حسب الوجهة ومزود الخدمة، وقد تُشحن بعض الطلبات من خارج المملكة. للاستفسار عن طلبك يرجى التواصل عبر elarasouq@gmail.com.