Terms of Service

Effective date: 14 November 2026

Welcome to ElaraSouq. These Terms of Service describe the general terms for browsing and purchasing products from elarasouq.com. Please review these terms along with our Privacy Policy, Shipping & Delivery Policy, and Returns & Refunds Policy before ordering. Mandatory consumer rights under applicable laws remain in force.

1. The store and our products

ElaraSouq is an online retailer based in Riyadh, Kingdom of Saudi Arabia, offering selected third-party beauty accessories, skincare, personal-care, oral-care, makeup, nail-art, and hair-related products. Our initial target market is Saudi Arabia. Unless a product listing clearly states otherwise, ElaraSouq does not manufacture, own or represent the brands whose products are offered.

2. Eligibility and accurate information

By using the store, you agree to provide accurate, current information where required for purchases and support. Orders should be made by people legally able to enter into a purchase or by an appropriately authorized representative. Do not misuse the website, impersonate another person, or attempt fraudulent transactions.

3. Product information and availability

We aim to show product names, images, ingredients or specifications, availability, prices and variant choices accurately. Appearance may vary by screen, packaging version or manufacturer, and supplier information may change. If any specification, ingredient, electrical compatibility, or authenticity detail is important to your decision, contact us before buying.

Beauty and self-care products are not presented as medical treatments unless lawfully supported and clearly described. Follow manufacturer instructions. Any product safety, authenticity, conformity, labeling or regulatory obligations that apply to the products we sell remain applicable to us and our supply chain.

4. Prices, payments and order acceptance

Store prices are displayed in Saudi riyals (SAR) unless otherwise stated. Any applicable shipping fees, taxes and mandatory charges should be communicated before the customer completes the purchase. The available payment methods are those displayed at checkout; we do not promise cash on delivery or any particular payment service unless it is offered for the order.

Submitting an order does not guarantee stock availability or fulfillment. If an order cannot be accepted or completed—for example, because of stock or pricing errors—we will contact you and provide the legally appropriate cancellation or refund solution. We will not unilaterally impose undisclosed charges.

5. Shipping and delivery

Availability, processing times and transit estimates vary with the product, fulfillment supplier, location and carrier. Some items may be dispatched cross-border. Please review our Shipping & Delivery Policy and any specific order information. Your statutory rights in relation to delayed, missing or nonconforming deliveries are not limited by these terms.

6. Returns, refunds and defects

Requests are handled in accordance with our Returns & Refunds Policy and mandatory laws. For qualifying Saudi purchases, the Saudi E-Commerce Law generally provides a seven-day withdrawal right from receipt for unused products, subject to statutory exceptions. Rights concerning defective, incorrect or misdescribed goods may be different from ordinary change-of-mind returns and are not excluded by this agreement.

7. Accounts and security

If account functionality is provided, you are responsible for keeping login credentials confidential and promptly reporting suspected misuse. We may take reasonable action to protect the security of the store and customers. Please do not transmit payment-card numbers or account passwords by ordinary email.

8. Privacy and marketing

Our Privacy Policy explains what personal information we collect and how it is used, including any sharing with Shopify, payment providers, suppliers and logistics partners. Promotional communications are subject to your choices and applicable consent requirements.

9. Intellectual property and website use

Website text, original artwork, branding and other materials may be protected by intellectual property rights belonging to ElaraSouq or third parties. You may use the website for lawful personal shopping. You must not copy protected material for commercial use without permission or misuse trademarks, images or website security features.

10. Third-party services and links

Our store uses third-party technical, payment and fulfillment services. Links to independent websites may lead to terms and policies controlled by those providers. Nothing in these Terms excludes our own legal responsibilities as a seller.

11. Liability and statutory rights

We do not claim that the website will be available without interruption, and occasional technical problems may occur. To the extent permitted by applicable law, we are not responsible for losses caused solely by events outside our reasonable control. However, no part of these terms excludes or restricts mandatory consumer protection rights, liability that cannot lawfully be limited, or remedies due for defective or nonconforming products.

12. Changes and applicable law

We may update these terms to reflect operational or legal changes. The version applicable to an accepted order will be considered together with the terms communicated at the time of that purchase and any mandatory legal protections. As a Saudi Arabia-based store serving customers in the Kingdom and potentially other markets, applicable law and mandatory consumer protections depend on the transaction and jurisdiction; these terms do not waive any right that cannot be waived by law.

13. Contact

ElaraSouq
Website: elarasouq.com
Email: elarasouq@gmail.com
Operating contact location: Riyadh, Kingdom of Saudi Arabia

ملخص الشروط: يرجى مراجعة تفاصيل المنتجات والأسعار والشحن وسياسة الاسترجاع قبل إتمام الطلب. لا تُلغي هذه الشروط حقوق المستهلك المقررة بموجب الأنظمة المعمول بها. للاستفسار: elarasouq@gmail.com.